Dispute Resolution Policy

At UniversalBusinessStrategies.com ("Company", "Seller"), we are committed to ensuring that disputes are handled in a fair, efficient, and transparent manner. This Dispute Resolution Policy is designed to provide both parties with a clear, structured process that is faster, more cost-effective, and more convenient than traditional litigation.

The goal of this policy is to ensure that disputes are resolved in a way that is fair to both the Customer ("Buyer", "User") and the Company, while also providing a structured framework that protects against unnecessary legal battles, misunderstandings, or prolonged disputes.

This Policy has three key components:

• Internal Mediation – A fast and easy way to resolve issues before escalation.
• Binding Arbitration – A streamlined, final resolution process that eliminates the delays and excessive costs of litigation.
• Confidentiality, Risk Disclosure & Limitation of Liability – Terms that protect both parties and clarify expectations.

Our dispute resolution process is designed to be better, faster, and fairer than going to court.

• You get answers quickly – Most disputes are resolved within 14 days.
• You save money – Arbitration is significantly cheaper than litigation.
• You avoid stress – Everything is handled online; no court visits.
• Both parties are protected – The process aims for fairness and efficiency.

Before escalation, customers are encouraged (and in most cases required) to use Internal Mediation. It is simple, fast, and free — resolving most concerns before formal arbitration.

Proceeding to arbitration without completing mediation may breach the applicable Agreement(s).

1. Submit a Mediation Request: Contact us with a summary of the dispute and desired resolution.
2. We Respond Promptly: A call or online session (phone, WhatsApp, Zoom, or asynchronous written exchange) is scheduled.
3. Resolution & Follow-Up: If unresolved initially, a follow-up occurs within a few days.

• It’s Faster: Most issues resolve in a single exchange.
• It’s Free: No costs for either party.
• It’s Fair: Both parties must mutually agree to the outcome.

If mediation does not resolve a dispute, any claim arising out of or relating to the Agreement (including breach, enforcement, interpretation, or termination) shall be resolved solely through final and binding arbitration — conducted online and primarily via written submissions, unless both parties or the provider require otherwise.

Arbitration is administered by a neutral third-party provider in the order of preference listed below. If all listed providers are unavailable or decline, the dispute may proceed ONLY in small claims court or a court of competent jurisdiction in Colorado, using written submissions where permitted. BOTH PARTIES WAIVE ANY RIGHT TO A JURY TRIAL.

All proceedings must be conducted on an individual basis. No class, mass, collective, consolidated, or representative actions are permitted. The arbitrator has exclusive authority to decide issues of interpretation, applicability, enforceability, and scope (including arbitrability) and may not award punitive or exemplary damages.

This arbitration agreement is governed by the Federal Arbitration Act (9 U.S.C. §§ 1–16). Where state law must apply, Colorado law governs (without conflict rules). The final award is binding and may be entered in any competent court. This clause survives termination or completion of any transaction.

1. net-ARB
2. Arbitration Resolution Services (ARS)
3. RapidRuling
4. Brief (Ejudicate)
5. American Arbitration Association (AAA)

If ALL are unavailable/unwilling → limited recourse to Colorado small claims or competent court (written submissions preferred).

• Arbitrator decides arbitrability and enforceability.
• No class / mass / representative actions.
• No punitive or exemplary damages.
• Written, remote-first process unless adjusted.

Arbitration costs (filing, administration, arbitrator) are shared equally unless provider rules mandate otherwise. Seller may voluntarily advance Buyer’s share solely to allow the case to proceed. If Seller prevails, Buyer reimburses all advanced arbitration-related expenses (including reasonable attorneys’ fees) to the extent permitted by law and provider rules.

Proceedings, filings, evidence, communications, and awards are confidential except where disclosure is required to enforce an award, comply with law, or satisfy a legal duty.

Buyer acknowledges that purchasing a corporate entity is a business investment with no guaranteed outcome. Buyer affirms they are not using life savings, emergency funds, or funds essential for basic living needs.

Seller does not provide: credit repair, credit advice, credit restoration, removal of negative report items, or improvement of credit scores. Seller does not guarantee approvals, financial results, or specific business performance.

Seller’s aggregate liability is strictly capped at the total amount actually paid by Buyer for the corporate entity. If liability is found, the default remedy is store credit (valid six (6) months, expiring if unused) unless arbitration, court order, or applicable law requires otherwise.

Buyer agrees not to publicly escalate or disparage before completing mediation and, if necessary, arbitration. Truthful statements are permitted; knowingly false, misleading, or coercive statements are prohibited.

The Federal Arbitration Act governs the arbitration clause. Colorado law governs substantive matters where not preempted.

If Buyer files a lawsuit or proceeding in violation of the arbitration obligation, Buyer must reimburse Seller for reasonable fees and costs (including attorneys’ fees) incurred to dismiss or compel arbitration.

All dispute resolution, confidentiality, fee allocation, limitation of liability, and waiver provisions survive termination, completion, or alleged invalidity of any related agreements.

This Policy creates a structured, transparent, and fair process that reduces cost, delay, and uncertainty versus traditional litigation. It provides a reliable framework for resolving concerns quickly and professionally.

By engaging with our services, you acknowledge and agree to this Dispute Resolution Policy.

For clarifications: legal@UniversalBusinessStrategies.com

Continued use constitutes acceptance of this Policy.