Support Policy

Support covers access issues, entity transfer documentation questions, clarification of published policies, and status inquiries. Strategy, funding projections, credit advice, or custom structuring beyond what is already included in a purchased package are not support—these require a scheduled advisory engagement.

• Primary: Form submissions via the Support page (tracked & timestamped).
• Secondary: Email to support@universalbusinessstrategies.com (reference ticket ID if one exists).
• Escalation: Internal mediation form after good‑faith initial support exchange (see Dispute Resolution Policy).

• Standard: 1 business day initial reply.
• Documentation / Transfer Clarifications: 1–2 business days.
• Mediation Scheduling: Within 3 business days of valid request.
• After-Hours / Weekends: Counted toward next business day.

Service levels are targets, not guarantees; delays may occur during peak volume.

To avoid delays, include: (a) entity identifier or purchase reference, (b) succinct description of issue, (c) desired outcome, (d) any supporting documents/screenshots. Missing context can pause handling until supplied.

If an issue cannot be resolved through normal Support exchanges within a reasonable cycle of clarification (typically 1–2 rounds), Buyer may initiate Internal Mediation via the Mediation form. Filing mediation without first attempting Support in good faith may be deemed premature.

All communications must remain factual and professional. Abusive, threatening, or knowingly false statements may impact continued access and can trigger the Professional Conduct provisions of the Purchase Agreement.

Support and mediation submissions are retained for evidentiary and quality purposes. Confidential terms, pricing, operational methods, and internal processing flows are proprietary and must not be disclosed publicly.

This Support Policy works in tandem with the Purchase Agreement, Refund Policy, Dispute Resolution Policy, and FTC Disclosures. In any conflict, the Purchase Agreement and Dispute Resolution Policy govern procedural escalation; this page clarifies operational handling.

We may revise this Support Policy to reflect process optimization or legal compliance. Material changes will be timestamped; continued use of support channels after update constitutes acceptance.

Submit a ticket via the Support form or email support@universalbusinessstrategies.com. For mediation escalation, use the Mediate form.